Q: Can I return or exchange promotional products?

A: Because promotional items are custom-branded, returns or exchanges are generally not accepted once production has started. If there is a defect or error with your order, we’ll work quickly to make it right.

Q: How long does it take to receive my order?

A: Standard production timelines vary by product, but most orders are completed within 7–10 business days after artwork approval. Rush services may be available upon request.

Q: What are the next steps once I request information?

A: After receiving your request, our team will prepare a formal quote based on the product requested and submit it through Jaggaer. All proofs will be reviewed and approved by CWRU Branding prior to moving the order into production.

Q: Can I get a sample before placing an order?

A: Yes! Depending on the product, virtual or physical samples are available to help you feel confident in your selection.

Q: Who do I contact with additional questions?

A: You can reach out to your dedicated account representative, Holly Clifford: [email protected] 440-250-2174 for any questions or additional assistance.